Terms and Conditions
Cancellation and Date Change Policies
Workshop registrations are fully refundable up till within 48 hours of the event. This policy does not change for unexpected life events, obligations or illness. Workshops may only be rescheduled once inside of the 48 hour window. Notice of cancellation or reschedule must be given in writing. We do not refund or reschedule for no shows.
*Please note this policy is changing as of July 1st 2022. Starting at this time, there will be a rescheduling fee equal to 50% of the cost of the original booking for rescheduling done inside of 48 hours.
Private Lessons -
Private lessons are fully refundable up till within 24 hours of the event. Inside of 24 hours, there is a $50 fee per registration to cancel. This fee is deducted from your refund. Private lessons may only be rescheduled once inside of the 24 hour window. Notice of cancellation or reschedule must be given in writing. We do not refund or reschedule for no shows.
Students can cancel one week before the first class begins and receive a full refund minus a $35 cancellation fee. Cancellations after this time can only be refunded if we can fill the seat. Students may freely change their class up till within one week of the start date of the class they're currently registered for. After this point, you must email email@example.com to see if we can move your booking and replace your registration. All class cancellations incur a $35 cancellation fee.
Independent Study -
Independent study is not refundable.
Summer Kids Program -
Cancellations and reschedules are available before June 13th free of charge. After June 13th, a $25 admin fee is retained by Indigo Fire if we are able to refund your booking. Starting two weeks before your registered week of the Summer Kids Program, your registration can only be moved or refunded if we can fill the spot.
Gift Cards -
Gift cards are not refundable.
Workshops and Private Lessons
If a workshop or private lesson attendee's pottery is lost, damaged or recklessly glazed we will compensate them in a way that we think is appropriate. Circumstances always differ a bit. Additionally, pottery is an imperfect process and sometimes defects arise that are out of our control. We often compensate attendees with a discount on a future workshop.
Classes and Independent Study
Lost, broken, cracked and misfired pottery happens at a studio. Pottery by nature is fragile, and there are many times throughout a pot's life cycle when it is vulnerable to human error. Our staff is as careful as possible when handling pottery, but some loss is inevitable. We do not compensate students for these things. It's part the pottery making process and something that all studios deal with. We ask that students be understanding of these mishaps if and when they do happen.
Workshops and Private Lessons
If an Indigo Fire teacher misses a workshop or private lesson due to a scheduling mistake or an unforeseen occurrence, the attendees of that event will be refunded and issued a credit to take a future workshop/private lesson at half of the registration fee.
Workshops, Private Lessons, Classes & Independent Study
Indigo Fire teachers and staff may excuse any participant in a workshop, private lesson, class or independent study from the studio if they damage studio property, are acting unsafely, threaten or make another individual in the studio uncomfortable, refuse to adhere to studio/event rules or behave in any other way that warrants a dismissal. Participants dismissed in this manner are not entitled to a refund.