Cancellation and Rescheduling Policies
*Notice of cancellation or rescheduling must be given in writing to firstname.lastname@example.org in all cases
Workshop registrations may be rescheduled or cancelled for a full refund up until 48 hours of the event. Once inside of 48 hours there is a fee equal to 50% of the cost of the original booking to reschedule or cancel. This policy does not change for unexpected life events, obligations or illness. We do not refund or reschedule for no shows.
Private Lessons -
Private lessons may be freely rescheduled and are fully refundable up until 24 hours of the event. Between 8am and 6pm the day prior, there is a $50 fee to cancel or reschedule. Requests to cancel or reschedule after 6pm the day prior are considered no-shows. This fee is deducted from your refund. Notice of cancellation or rescheduling must be given in writing. This policy does not change for unexpected life events, obligations or illness. We do not refund or reschedule for no shows. Lessons are not extended for late arrivals.
Students can cancel up until one week before the first class begins and receive a refund minus a $35 cancellation fee. This fee is deducted from your refund. Cancellations less than one week before the first class begins can only be refunded if we can fill the seat. If there is space, students may change their class up until one week of the start date of the class they're currently registered for. Students should send an email email@example.com to see if we can move your booking and replace your registration.
Independent Study -
Independent study is not refundable. Students should email firstname.lastname@example.org at least two weeks in advance of their next renewal date to notify the studio and cancel their independent study.
Summer Kids Program -
Summer kids program registrations may be rescheduled or cancelled before June 13th for a refund minus a $35 cancellation fee. This fee is deducted from your refund. Cancellations after June 13th can only be refunded if we can fill your seat.
Gift Cards -
Gift cards are not refundable.
- Additional Key Policies -
Workshops and Private Lessons
If a workshop or private lesson attendee's pottery is lost, damaged or recklessly glazed we will compensate them in a way that we think is appropriate. Circumstances always differ a bit. Additionally, pottery is an imperfect process and sometimes defects arise that are out of our control. We often compensate attendees with a discount on a future workshop.
Classes and Independent Study
Lost, broken, cracked and misfired pottery happens at a studio. Pottery by nature is fragile, and there are many times throughout a pot's life cycle when it is vulnerable to human error. Our staff is as careful as possible when handling pottery, but some loss is inevitable. We do not compensate students for these things. It's part the pottery making process and something that all studios deal with. We ask that students be understanding of these mishaps if and when they do happen.
Workshops and Private Lessons
If an Indigo Fire teacher misses a workshop or private lesson due to a scheduling mistake or an unforeseen occurrence, the attendees of that event will be refunded and issued a credit to take a future workshop/private lesson at half of the registration fee.
Workshops, Private Lessons, Classes & Independent Study
Indigo Fire teachers and staff may excuse any participant in a workshop, private lesson, class or independent study from the studio if they damage studio property, are acting unsafely, threaten or make another individual in the studio uncomfortable, refuse to adhere to studio/event rules or behave in any other way that warrants a dismissal. Participants dismissed in this manner are not entitled to a refund.